FAQs

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Have a question? We’re here to help. We’ve answered some of the most common questions about our products below. If you don’t see the the answer to a question you have, submit a form on our contact page and we’ll be happy to assist you.
frequently asked questions
BSI works with a network of manufacturers’ reps that will get you started on your project. You can find the rep in your area here.
You can order parts directly from BSI at sales@bsidesigns.com or call (800) 662-9595.
Contact our Customer Service Department at sales@bsidesigns.com.
We offer a two-year warranty on most products. Stone and solid-surface countertops have a one-year warranty. For specific warranty information, refer to the product pages.
No, we do not offer a warranty on food shield glass.

There are a few variables that you need to consider when selecting the right BSI sneeze guard for your operation.

  • Do you want to offer self-service dining, full-service dining, or both?
  • Do you want shelving or pass throughs?
  • Do you want a single shield or multiple layers of shields?
  • Do you need lights, warmers, or both?
  • Are you warming or cooling the food that you are shielding?
BSI’s standard NSF finishes include:
  • Stainless Steel #4
  • Stainless Steel #8 Mirror
  • Gloss Black
  • Matte Black
  • Wrinkle Black
  • Prismatic Brass
  • Smoked Copper
  • Brushed Aluminum
Other non-NSF powder coat finishes can be selected, contact sales@bsidesigns.com for options.

It depends on the glass thickness.

  • 1/4” Tempered Glass Centerline Max of 54”
  • 3/8” Tempered Glass Centerline Max of 66”
  • 1/2” Tempered Glass Centerline Max of 72”

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